Privacy Policy
Ace Agency (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Website”) or otherwise interact with us.
By using our services, you agree to the practices described in this Privacy Policy.
1. Interpretation and Definitions
Personal Data – any information that identifies or can reasonably identify an individual (e.g., name, email, phone).
Usage Data – technical information collected automatically (e.g., IP address, browser type, pages visited).
Service – the Website and any services offered by Ace Agency.
You – any visitor, client, creator, or other user of our Service.
2. Data We Collect
We may collect the following categories of data:
Personal Data provided by you:
Name, email address, phone number (when filling contact forms or booking a call).
Company information (when you inquire about services).
Marketing Data:
Your preferences for receiving newsletters and promotional content.
Usage Data (collected automatically):
IP address, device type, browser, operating system, pages visited, date and time of visits.
Collected via Google Analytics and similar tools.
Cookies and tracking technologies:
To improve user experience and measure website performance.
3. How We Use Your Data
We use Personal Data for purposes including:
To provide and maintain our Service.
To respond to inquiries and deliver requested information.
To send newsletters, marketing, and promotional materials (only if you subscribed or did not opt out).
To improve our Website and services via analytics and performance tracking.
To comply with legal obligations and protect our rights.
4. Legal Basis for Processing
As a company operating in Serbia (GDPR applies), we process data on the following legal bases:
Consent (e.g., when you subscribe to our newsletter).
Contractual necessity (e.g., when responding to service requests).
Legitimate interests (e.g., improving services, preventing fraud).
Legal obligations (e.g., bookkeeping, compliance).
5. Data Sharing
We do not sell or rent your data. We may share data only with:
Service providers (e.g., website hosting, analytics providers).
Google Analytics (for usage analysis).
Google Drive (to store client files and materials).
Business transfers (if Ace Agency undergoes merger or acquisition).
Legal authorities (if required by law).
6. International Transfers
Your data may be processed in Serbia or other locations where our service providers are located. We ensure adequate safeguards (e.g., EU Standard Contractual Clauses) for data transfers.
7. Data Retention
We keep your Personal Data only as long as necessary for the purposes set out in this Privacy Policy. Usage Data is generally retained for a shorter period unless needed for security, compliance, or ongoing services.
8. Your Rights (GDPR)
As a data subject, you have the right to:
Access your data.
Request correction or deletion.
Withdraw consent at any time (for marketing emails).
Restrict or object to processing.
Request data portability.
File a complaint with the Serbian Commissioner for Information of Public Importance and Personal Data Protection.
9. Security
We use commercially reasonable measures to protect your data. However, no method of electronic transmission is fully secure.
10. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors.
11. Links to Other Websites
Our Website may contain links to third-party sites. We are not responsible for their content or privacy practices.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us via the contact form on our Website or by email at:
📩 info@aceagency.com