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Privacy Policy

A legal disclaimer

This Privacy Policy explains how Ace Agency ("we", "us" or "our") collects, uses and protects information when you visit aceagency.studio (the "Site") or contact us. By using the Site, you agree to the practices described here.

1. Who we are

Ace Agency is a performance marketing agency operating the Site. For any privacy-related questions, contact us at contact@aceagency.studio.

2. Information we collect

We collect only what we need to respond to you and run the Site:

  • Information you give us. When you submit our contact form we collect your name, work email, company, website, marketing budget (if provided) and any details you include in your message.

  • Automatically collected data. When you browse the Site we may collect your IP address, browser type, device information, pages viewed, referring URLs and timestamps.

  • Cookies and similar technologies. We and our providers use cookies and tracking technologies for essential functionality, analytics and measurement (see Section 6).

We do not intentionally collect sensitive personal data through the Site.

3. How we use your information

We use your information to:

  • respond to your enquiry and provide the services you request;

  • communicate with you about your project or our services;

  • operate, maintain, secure and improve the Site;

  • measure and analyse Site performance and marketing activity; and

  • comply with legal obligations.

4. Legal bases for processing (GDPR)

Where the EU/UK GDPR applies, we process personal data on the following bases: your consent (e.g. optional cookies), performance of a contract or steps taken at your request, our legitimate interests (e.g. responding to enquiries, securing and improving the Site) and legal obligation.

5. Sharing your information

We do not sell your personal data. We may share it with:

  • Service providers who help us run the Site and business, such as our website platform (Wix), hosting, analytics and email providers;

  • Advertising and measurement platforms used in the course of our work, where applicable;

  • Authorities or advisors where required by law or to protect our rights.

These parties are permitted to use your data only as needed to provide their services to us.

6. Cookies and tracking

The Site uses cookies for essential operation, and, subject to your consent where required, for analytics and marketing measurement. You can manage or disable cookies through your browser settings or our cookie banner. Disabling some cookies may affect Site functionality.

7. Data retention

We keep personal data only as long as necessary for the purposes above, to comply with legal obligations, resolve disputes and enforce our agreements. Enquiry data is retained for 24 months unless a longer period is required.

8. International transfers

If we transfer personal data outside your country or the EEA, we use appropriate safeguards (such as Standard Contractual Clauses) where required by law.

9. Data security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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